Life Of A Kopi-Soh

Work Rant!

2008-08-19T19:31:00.003+08:00

It has been a long long time since I last rant about work. Not because there are none, it's just because they are quite minor issues that doesn't affect me as much, unlike today. Encountered a phone complaint today by a arsehole customer who seriously pissed the shyte out of me! Well, let's call him Mr. F, since his name starts with an "F" and he is seriously a F**ker to begin with. Anyway, I've NEVER encountered such an unreasonable customer like him before. I've really nice customers who gave feedbacks in very polite and understanding manner. Of course, there are also some more difficult customers BUT not as bad as this one! Well, the story goes like this...

Mr. F called to make a complaint of our particular product which he claimes that is too sweet. And when he brought overseas to his duno friends or business associates or whoever, they also agree that it's sweet. Fine.

This is definately an isolated complaint as in my 3yrs+ handling customer complaint, I've yet to receive such feedbacks espcially when this product has its own group of supporters. But of course, I have to give him the benefit of the doubt, besides, who knows there might be production error which we have to take back the product for analysis first. Moreover, this is the first time that he is buying this product, which means that this profile of coffee might not be to his liking. Of course, I did not say that to him. Instead, I told him that he could try our other range of products which is less sweet or even sugarless. This is because, different products are cater for different markets altogether. That's where the problem starts. He starts to get very nasty and say this "你说话有没有经过大脑"? I AM SO SUPER HUMILIATED AND ANGRY WHEN I HEARD THIS OK! But I 忍 lor though I know my blood is boiling and smoke is already emiting from my head! I'm actually quite amazed that throughout, I did not even raise my voice and kept my cool. I keep on explaining to him and of course, told him I understand where he is coming from, but he keep saying unreasonable things like: "你根本不知道我在说什么". F**k man! U think I am a 3 year old kid meh? The bottom line is, I think he just want me to say: "Ok Mr F. we noted your feedback and we shall make a SPECIAL product which is NOT SO SWEET to suit ONLY your Taste bud...and erm, do you want us to only make this product exclusive to You and Only YOU alone Mr. F???? Well, I wished I can say that IF that's my lao-bei's company. Unfortunately it's not. I know even it's my lao-bei's company, I should not be saying this as this is putting the company's reputation at stake. But what I'm trying to put across is that, why are there such Unreasonable people around, who has got nothing better to do and make life and things difficult for people? Don't they have better things to do? Coz the ultimum was that he insulted me with a "没脑袋". Ok, I still managed to keep composed and told him off with (in mandarin lah): "Mr F., if you would like to give feedback, we are very willing to listen and improve. But what you're doing now is a personal attack on me which isn't very fair to me. I'm sure you wouldn't want your kids to be labelled the same way as well? Besides, you being a man talking to me, a female using personal attack, it just doesn't make sense to me". He kept quiet for a while (duno izzit guilty or what or he scare later I report him to ma-da! Haha) and I also told him off for making things difficult for me. Coz we need to have details like, where he bought the products, when he bought it etc. And he is such a f**king arsehole coz he retorted saying: "where you all distribute your products, you all should know what!" WTF! How the hell would I know WHERE you bought it! You bloody arsehole 心里变态 52-yrs old Uncle! And I am just doing my job to record down the standard procedures. And it's not even as if I'm not helping you to solve your so-called feedback! And all the time, he keep loooping, saying that I dun understand what he wants to say blar blar blar then insult me.

And the best part, before that he still say he is a committee of a particular forum and he can post all the negative things about the company, products or my way of handling this. Dear Mr. F, by all means to post it. I guess you will only make a laughing stock of yourself by posting it. And in case you don't know, all your UGLY acts are also recorded in my blog! You may not be able to get to read this, but if you do, I'm glad that you know how F**ked up you are as a person and wasting my time trying to pacify you is really an insult to my intelligence! Fortunately, I have my company's interest at heart. Otherwise, I would have slammed your call even before you can insult me further! And thanks but no thanks. I don't need you to lecture me. I am NOT in PR line, neither am I trained in customer service. So I don't need you to preach at me telling me the way I handle you is wrong. At the very least, I don't go round insulting people. I treat people with respect and dignity.

The best part is that, he dare to make a big hoo-ha over this small issue, yet when I asked for his address so that we can do an exchange for him with out NOT SO SWEET product, he seems kinda scared. Guilty if you ask me? Well, I don't know. Coz it's normally our company practice and policy that should there be any exchange, we will send our guys down to resolve this issue as part of our customer service. So he kept insisting that we do not have to go down. Instead, he wants to go back to the retail outlet to do the refund. And for your info, the product was bought 1 month ago! Prior to that, he insist that refund is only secondary. What he wanted is for us to 改善, which he kept on repeating. When I told him if he does not want us to do the exchange with him, he will have to go to the retail outlet and it's up to the outlet whether they want to exchange with him or not. Wah...he like kan cheong leh...coz this means he might not get the refund. So contradicting right!!??.....Anyway, I've asked my salesguy to handle this damned arsehole. My more senior colleagues and my retail manager is even willing help me to settle it if he were to call again, as this case is yet to be fully resolved.

I've spoken to my potatoe about it and I think he is right. Maybe coz of the way I speak is a tad fast (or rather, quick-witted in my own dictionary! hehe), he will think that I talk without thinking, so that's why he use it as a weapon. And of course, people who knows me personally knows that I sound quite *ahem* demure on the phone, so all the more he can take advantage it lor. He is still seriously pissing the shyte out of me now even when I'm typing this and I just can't stop cursing him the moment I ended the call with him. I know cursing people is bad...No, is very bad. But people like him, should not be spared. If ever his kids are also being treated the same way, it's definately the bad karma he has accumulated for sure, being passed on to his innocent kids. I know it sounds quite "far off". But I believe in Karma. Period.

2008-08-09T20:18:00.003+08:00

Wow! Has been at least 2 months since I last blogged! It takes a lot of mood, time and effort to sit down and blog. And yes, being in a non-lazy mode is important as well! hehe...Life's been good & bad so far. Good is that I went travelling to Japan in June. And I'm glad it's not for work. Purely travel and lotsa shopping with my family. We were neither in Tokyo not Osaka, but was in the very lovely place - Hokkaido! Words can't really describe how lovely that place is. It's a 'die-die-must-go' place in your lifetime. Food is fantastic...it's basically Japan Hour everyday in Hokkaido! Shopping was great probably it was the summer season. But weather was like air-con temperature even though other parts of Japan was like close to 30deg! We also went to Kagoshima where we had losta fun too. It's a place famous for its hotsprings and we had all sorts of hotsprings from purely leg springs, to full soaking hot springs, to sand hot spring! I tell you, the sand hot spring was a really good experience. If you want to have an experience being buried alive, go for the sand hot spring! But of course you won't die from it lah, otherwise I wouldn't be blogging about it now! hehe....

Well, for the bad side of my life is that I'm going to get really busy down the road and I dread the November to come as I have 2 major events coming up back to back which means that 2 weekends will be burnt consecutively! OMFG! The only consolation is my upcoming trip to Hong Kong in October (Airtix & Accomodation been booked)! I'm going to be there for at least 1 week, so it's going to be lotsa eating, shopping & sightseeing! *Yippie*

Oh! And not forgetting my short kelong trip 2 weekends ago in Tanjung Pinang, Indonesia. It was my very first virgin trip out to such ulu trip like this and definately a culture shock to me. Bathing facilities was back to basic. No hot water to bathe with which was a nightmare to me. Instead, you have a tub with a scope and you're supposed to bath using the primitive way! And of course, whatever comes out from your intestines through your arse goes straight down to the kelong into the fishes stomach! And at mealtimes, we eat the yummy fishes which is actually...well, you know what. And the cycle repeats itself. Grose? I think it's the facts! Haha

Another happy thing to share is that remember in my last post, I mentioned about one of my colleagues who got the sickening illness called cancer? I'm so gald he is coping well with the chemo with little side effects *touchwood*. Hoped that he remains strong (mentally & physically) and healthy. I know he will be fine!

It's National Day today. Somehow, the atmosphere seems weird, probably coz it falls on a Saturday! Boohoo! Anyway, the happy thing is that our management finally decided to give us off in lieu (to be added to our annual leave) in replacement after 1 billions years of consideration! Whoohooo!...So I should be happy! Here's wishing everyday a Happy National Day & Happy 43rd Birthday, Singapore!

Unpredictable...

2008-06-04T21:18:00.002+08:00

I was listening to FM93.3 the other day when they mentioned about this lady named Molly. She was awarded with the Singapore Woman Award 2008. She was such a strong lady fighting against cancer. Despite her own pain and suffering, she still motivates fellow cancer patients like her to be optimistic and to put up a good fight with the disease call CANCER. Do visit her blog at www.wearewonderwomen.com

Though she has passed on, she's really an inspiration to many people around her and I'm one of them! I feel for her hubby and her family even though I do not know her in person. Coz lately, one of my super nice colleagues has been diagnosed with this deadly disease. Little is known about his condition as it seems like a taboo topic in the company. All we know is that he's currently in the 3rd/advanced stage and has just started on his chemo shortly after his major surgery to remove the affected organs just few weeks back. He is the most respected person in the company and he never fails to come down to our events to "visit" us. Going to the Old Airport Road Hawker Centre also reminds me of him as that's his favourite hang-out! More importantly, he is like a big kid always teasing or disturbing people! But we know he will be back in office soon, to be the same old him once he has build up his health. I just pray hard that he can endure and overcome the tough treatment.

Haiz...I know this post sounds pessimistic but don't you sometimes think that life is so so so unpredictable? And just today, I realised that one of my frens broke up!! Coz they're such a lovey-dovey couple and they are the last couple on earth that you'll ever think that they'll break-up! It's difficult trying to console and advise the both of them as parental objection in a relationship is the most difficult to handle. For some strange reason, looking at their current situation makes me treasure my potatoe even more!

So...treasure those people around you before it's too late. Cliche but so true ya...

2008-05-03T09:27:00.013+08:00

Gosh! It has been 3 months since I last blogged. Hehe...yupz. My blog was revived but went dead immediately after that again, coz I AM JUST SO BUSY! Busy with everything...with work, friends, family, shopping blar blar blar.

Life's been good but a blurr so far. Coz time passess so quickly that before you know it, it's another week then another month. And my brain power is failing me too. I have instantaneous memory and no matter how much ginko nuts I eat, it doesn't work. And here's the ultimate. Even when I note down the important stuffs in my dairy, I can actually FORGET to look at it. I guess my Hello-Kitty dairy is there to look cute on my workstation! Hehehe

My sis got married in March and it was hell lotsa fun with us saboing my bro-in-law! I guess when occassions like that, it's the guest who enjoyed the most than the bride and groom coz we can play pranks on them! *evils laughter* But well, what comes around goes around. There is always KARMA! Yes, I'm do scared that I'll be paid back double when it comes my turn! *shudders*

And since my bro-in-law is a Japanese, vainpots like us naturally wants to put on our Yukatas (aka summer kimono). All 3 of us had our own personalised yukata sets that we bought from Uni-Qlo (Jap). Super cheap okay! Fortunately I went to the bridal suite early so my sis had time to help me wear it nicely before her make-up artiste arrived. Clara & Shan had intensive lessons from my sis few days prior and fortunately they're pretty quick learner so they did not face much difficulties wearing it as well.

This is my Lucky Brother. He had pretty ladies surrounding him. (hehehe...you have to read it with the Mocca ad in mind!) If really felt like a multi-racial/ethnic celebration that day! And one of sis Indian colleagues wore her sari. It was really a good mix!

Have also been to clubbing lately. So far been to St. James & Lunar. However, I still don't enjoy it coz (a) I have passed that age (b) I have never like clubbing to begin with. But it's still an entertainment having some eye candies around and watching all sorts of people and behaviour!And it's fun clubbing with your siblings coz drinks and transport are provided for! wahahaha...Yes, I go clubbing with my brother, my sister and together with theirs and my friends. We have been hanging out pretty often lately and that also explains my disappearance! Now I'm planning for a few activities i.e Singapore Flyer (that I'm still contemplating due to my phobia for height) & a 2 day 1 night road trip (with lotsa Vincci shopping & cheap makan) to Melaka!! But since it's such a big group, sometimes it's kinda difficult to co-ordinate with everyone's schedule! Shall see how it goes first.

Anyway, last evening/night was another chill-out plus clubbing night. And also the birthday celebration for the May Babies, including Yours Truely! hehehe. Location was at The Atrium @ Pan Pac Hotel, where we also celebrated Rara's XXth birthday last year. We have wanted a quiet place where we can practically "nuah", play Uno & Heart-Attack!! It was really fun reliving our childhood days all over again and the waiter at Pan Pac nearly had heart-attack too as they are worried that we will break their tampered glass table! Wahahaha...So they came over to our cabana and reminded us gently to be careful with the table as they had already broken 3 of it! *rolls eyes* But well, the game still continues despite the gentle warning!

Well, pix for yesterday's outing:

The very tak-glam me enjoying the Lamb Shank! Hehehe...Had wanted to eat @ Dian Xiao Er (OMG! The yummy duckie!), but the queue was murderous, so we headed to this cafe hidden at 1 corner at Marina Square. The food wasn't the least fantastic. Well, probably that explains why we had seats immediately for 5!

The gu-niang shot with all the gals posing. hehehe...yeaps, Mathew is our Jie-Mei!

Birthday Cake for the May Babies. Extremely rich chocolate cake but it's really yummy! Thanks to Shan's friend working as a chef in Pan Pac's bakery and helped us baked this yummy cake!

After lazing enough at Pan Pac, some went home and the rest adjourned to St. James! Probably we went in late (like 1.30am?), the place is kinda boring. I went back earlier whilst my best buddies stayed on with my brother and his friends, coz I was practically yawning away every 5mins despite the loud music and all! hehehe

As per last year, my birthday celebration last 3 days! I reckoned that this time round is also the same! Okay, might be shorten to 2 days I guess. Monday will be dinner with my colleagues. I have taken Tuesday off as I hate working on my birthday! So...I guess it might be another round of pampering myself to good food and erm...maybe shopping? but I shall try really hard to refrain from shopping as I have been bursting my shopping budget lately! *guilty me*

Alrightly...hope to update again soon, only when I'm not lazy and available to blog! Till then!

Blog Revival!

2008-02-03T00:57:00.000+08:00

Yesss!!!....I'm back to blog! Finally!....wahahaha....Have been busy busy busy and really busy! And of coz not forgetting the lazy bug that caught up with me as well. There was also a period of time where I somehow just lost interest in blogging prolly coz I was busy catching the cheesy Channel 8 show @ 9pm staring Tay Ping Hui & all the other big names. Before I knew it, it is already 2008. Here's a quick recap of the events of 2007...

Hmmm.....seriously, 2007 is like a blur to me. Don't remember doing a lot of memorable or significants things. Work is like crap with lotsa obstacles and nothing worth mentioning. I still like my job. It's the work that I hate! So I'm seriously thinking of moving on to a new pasture which I'll need to really think through before I make any decision. Mmm.....shit! I really can't think of anything worth mentioning for 2007!!! Prolly am losing all my brain cells. Yes! I have super duper instant memory these days. Early dementia I guess *shrugs*

Alright. Let's move on to resolutions for 2008! But come to think of it....I don't really have much either, coz I don't seem to keep to my resolutions anyway! Wahahaha....Okay, maybe I should worry less, be less paranoid, get more beauty sleep and save more money!!!!...Ironically, shopping less WILL NOT and IS NOT going to be one of my new year resolutions! *roll eyes*

That's about it. A short entry to revive this blog. Here's wishing you, who's reading this a Happy & Prosperous New Year. May all of us "huuaat-ahh" at Majong, Blackjack or Chua-Dai-Dis! Wahahaha.... ;)

Wooohooo...

2007-11-21T22:45:00.000+08:00

I'm so glad that all my events are finally over!! I is a happy gal lah! All 3 events went on smoothly, but it's definately physically and mentally draining. It's really a challenge to me and I salute to those working in events company or equivalent industry. I think it's definately madness, but it was pretty enjoyable! There were also a lot of funny incidents at the events. Met a lunatic @ the Subaru Challenge. My poor sis and Mathew got 'victimised' lor! Wahahaha....it's definately good to have loyal supporters for your brand/products, but if you get a lunatic, erm....it's a different story altogether. Back to the challenge....it's definately exciting this year to see the contestants so competitive. Seriously speaking, when I see their feets and hands all swelling, looking dazed and like lobster (being baked under the sun) and under the rain, I wonder if it's all worth it after all especially if you did not win the car in the end. What's more it's an Impreza than a WRX! *scratch head*...Well, to each his own lah. So no comments.

The event at Car Times wasn't that fantastic. It was superly boring and I spent my time there talking, eating, sneaking into Takashimaya to shop and inhaling 2nd hand smoke while networking with the people there. Met some great people there though and thanks to the DJs...we had our fill of retro songs upon our request! Heehee....

The Asia Pacific Food Expo which ended yesterday was one of my most fulfilling events of the year! We managed to hit our sales target which was even better than expected! If it wasn't for out-of-stock situation for 1 of our items, we could have done even better. Gosh! Now I can feel the pressure for next year's Singapore Food Expo in May. Oh well, I might not be handling it after all if it clashes with my sis's wedding in May whereby I'll be stuffing myself silly with sashimi, ramen and anything Jap! Might pop by Hokkaido too....dear sis is doing the planning now, so we'll see how the plan goes.

Seriously, the thought of my work schedule next year does scare me a little. 4 major events with more coming in for sure. Not sure if it's a good sign though. Most people who have not seen me for a while since the last food show all commented that I have run down a lot. *duh*....But how come my clothes still tight eh!!??.....I do eat, I do snack and I love rice, chicken skin and anything sinful. Other than Monday & Tuesday where I have salad for lunch, most of the time I have normal meals. But I don't deny that I've been under tremendous stress for the past few months. It's pretty evident from the no. of pimples that have been popping out on my skin. Bad Bad! My stupid sales guys all commented that I have finally *gasp* Grown Up! &%$^(%*%#!!... Well, hopefully with the end of my events, my stress level will be decreased as well. Oh, not yet. I still have 2 campaigns coming up real soon! *bangs head against wall*

So, that's how November came and December will be here soon! I miss shopping & gossiping with my best friend, I miss Fish & Co, I miss weekends & I miss everything that I'm supposed to miss! Wahahaha.....But right now, I'm gona watched my dearly missed AMAZING RACE!!! Wooohoo.....will blog again soon!

Black Monday

2007-10-20T09:32:00.000+08:00

I dread Mondays especially tomorrow. Something big & bad happened @ work and I know my big bosses are going to summon all those parties involved, including me to clarify matters I guess. Unfortunately, being in a "sua tai ji" working society (which I reckoned that it happens everywhere), seems that there's someone who's trying to sabotage me & another of my colleague. Seriously, it's not as if we're all trying to pin-point fingers around, but it's more of how we should put our heads together to solve the problem on hand. Sadly, it's not the case. Maybe some people wants to protect their arse and are afraid they have to bear the consequences so they have to conveniently find a scapegoat should be boss quesstion them. Whatever the case, it is just my own assumption. I may be wrong. But I just feel very tired having to handle such issues when it probably should not be even my problem in the first place! I'm pretty ready to face the music on Monday even though I know I've done nothing wrong or anything against my conscience. It's just that sometimes things like that does make me want to quit at times. I really need to psyhsco myself real hard that "It's only just a job!" in order to hang in there! Guess I should really wear more bullet-proof vests to work with effect from tomorrow!!

Well, on a totally irrelevant note, my gals including my sis and I actually went to City Plaza to shop and eat yesterday. Seriously, I've never been to that place in my entire 26 years of being alive! Unfortunately, the place was real disappointing and it's not as fantastic as what people had claimed to be. Maybe I had too much hope and expectations, only to get it all dashed when we really browsed through all the 'trashy' clothes. It does not help either when almost ALL the salesgirls there are as if having their PMS! The irony is that even though the shops there are all wholesalers, the price there isn't really cheap at all! Then we had the so-called apparently famous Fried Chicken there....Arnold's Fried Chicken. It's definately been over-rated. No doubt the chicken is tender and juicy, it's almost tasteless! And there's this "siap-siap" after-taste to the tongue after you finished eating. Anyway, it's gona be the first and last time I'll be eating it and going to City Plaza ever again. My personal rating for the whole experience there: 1/10

On a happier note, come this Saturday, I have a date with my buddies and sis to head on St. James. Not too sure if it will materialise though as we keep procrastinating! Wahahaha....Anyway, I've only been there once for an event trade launch. After all, I'm not a clubber to begin with. But it'll be good to go there, go crazy with the gals and forget all the problems on hand; and of coz to oggle at guys. Wahahaha....Then after which, November will come and there goes my social life. *sob sob*...Oh well, enough of ranting. Off to dinner soon and may this week be a smooth sailing one *keeps fingers crossed*. Wish me luck!

2007-10-18T23:02:00.000+08:00

Seems like it has been a billion years again since I last blogged! It shall be a long entry with lotsa pix before I go MIA again for the whole month of November. In case you're wondering...I'm not going for holiday much as I would LOVE to. Unfortunately, my whole month of November ( including 3 weekends burnt consecutively) will be committed to my *gasp* WORK!! Ok, not that I'm really complaining but it can be really draining...mentally and physically. Anyways, head on down to Takashimaya on either 03-06 Nov (Subaru Challenge) or 09-11 Nov (Car Times & ST071 Event) if you want a free drink ya! I promise that I'll be generous! Wahahahaha...Following that, I'll be at Singapore Expo 'entertaining' the lorry-loads of Aunties, Uncles and MORE aunties & uncles for the Asia Pacific Food Expo from 16-20 Nov.

Way Overdued Blog Entry & Pix!...The day where we saw The Moon, Chang-Er & her Labbit..........

Our cutie lanterns put together..........

And now added with all the *ahem* cutsy gals....Wahahaha....

Ooohh Sparklers! How can we not light you up on this day!! It was another fun-filled night even though we did not hang out till late since everyone had work the next day. Well, probably we're getting old as well or that we ate too much and became lazy! *roll eyes* Then on 1st October, which is Children's Day, it was my sis's favourite doll, Ah-Ke's birthday. Most people are scared of him. Or infact almost all who have seen him are afraid of him. Really so scary meh????!!!!!

Not really right!!??....He's really an antique. 17 years old if I remember correctly...or is it 19? Whatever lah....but I swear that he's the luckiest doll on earth. He wears real baby clothes (10 sets to be precise), gets facial, has new skin graft annually and we all dotes on him lots. Oh yes, just to emphasize. He IS a DOLL and not human! Wahahahaha.....we're not nuts okay, just that we got a special attachment to this doll, just like how I love my Peko!!

Sharing the same birthday month and exactly the following day was my nanny, Uncle Mat's birthday! Oh yes! He is very much tramautised by Ah-Ke. Anyway, we have yummylicious Soba @ Paragon. I'm not exactly a Soba person but it was not too bad lah.

We bought him this superly yummy dark chocolate cake from Bakerinz. It's not too sweet and it's very delicious! We also bought him a crumpler bag for his pressie.

"Dear God! Please let me faster tio TOTO or 4D! May you gin-gin answer my prayers!" Wahahaha............I'm very sure this is 1 of his birthday wish! *evils laughter*

Following that week, I had my final post-op check-up, 3 months after I had my lasik done! whoohoo!! I've finally "graduated"! There is actually a certificate with all the Pre & Post Op details to certify that my eyes have indeed gone through lasik. The toopid doctor actually mentioned that my corneas are still very thick and I'm still able to go through another few more rounds of lasik in future. *choy choy choy*

This saturday will be Nana's birthday. The bunch of us savouring the yummy food @ Sushi Teh, Vivo City! *wipes away drool*